Unlocking Accounts

Permission required

Unlocking requires Unlock accounts (ad.users.unlock). Bulk unlocks also require Run bulk operations (ad.bulk.execute).

Find locked accounts

1. Open Users from the left navigation.
2. Click the Locked filter button.
3. If needed, use Search users… to narrow the results by SAM account name, display name, user principal name, or department.

Locked accounts show Locked in the Status column.

Unlock one account

1. Open the account’s row actions menu and click Unlock. You can also select the account with its checkbox and click Unlock in the toolbar.
2. In Unlock account, check the account name.
3. Click Unlock.

Velauth sends the unlock_account command through the broker to the connected Agent. When it succeeds, the Users page reloads and the account’s current status is shown. The outcome is recorded in the Audit Log.

Unlock several accounts

1. Select the locked accounts with the row checkboxes. You can use the header checkbox to select all visible users.
2. Click Unlock in the action toolbar.
3. Review the accounts listed in Unlock accounts.
4. Click Unlock.

The desktop app sends a bulk_unlock command through the broker. Results are handled per account, and the Users page reloads after the operation.

If Unlock is not shown, none of the selected accounts is currently marked as locked, or your role does not provide the required write permission.

See also: What to turn on for each feature